PRIVACY POLICY
Last Updated: September 16, 2026
1. Introduction
Welcome to North Valley LLC (dba Continuum) (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://poweredbycontinuum.com/ or use our services.
2. Information We Collect
We collect information in the following categories:
a. Personal Information
Information you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Physical address (if required for services)
b. Mobile Information
Mobile phone number provided for SMS/text message communications
SMS opt-in and consent records
c. Financial Information
Payment details (e.g., billing information) when applicable
Note: We do not store full credit card numbers. Payments are processed through secure third-party providers.
d. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
– Improve website performance
– Analyze usage trends
– Enhance user experience
You may disable cookies through your browser settings.
3. How We Use Your Information
All the below categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
– We use collected information to:
– Provide and manage our services
– Respond to inquiries and customer support requests
– Process transactions and billing
– Send operational communications
Send SMS/text messages (only with explicit opt-in consent) for:
– Account notifications
– Appointment reminders
– Platform updates
– Service-related messages
4. STRICT PROHIBITION ON SHARING MOBILE DATA FOR MARKETING - NON-SHARING CLAUSE
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Security
We use technical and physical safeguards to protect your information. While we do our best, no system is 100% secure.
6. SMS/Text Messaging
By providing your phone number to North Valley LLC, you consent to receive text messages from us.
- Frequency: Varies based on your service
- Cost: Message & data rates may apply
- Opt-Out: Text STOP to opt out
- Help: Text HELP for assistance
7. Age Restriction (18+)
You must be at least 18 years of age to use our website, services, or SMS/text messaging program.
By opting into SMS communications, you confirm that you meet this age requirement.
8. Customer Support Contact
If you have questions about this policy, or assistance related to SMS/text messaging, contact:
North Valley LLC dba Continuum
Address: 4640 Northgate Blvd, Suite 180 Sacramento, CA 95834
Phone: +1 916-550-0358
Email: customerservice@takebackyourpower.com
9. HOW WE DISCLOSE YOUR INFORMATION
We disclose personal information only as needed to run our business, to the following categories of recipients:
- Service providers that process data on our behalf: our customer relationship platform (LeadConnector / HighLevel), website hosting, analytics providers (Google Analytics), and communications providers.
- Financing providers, when you ask us to arrange financing for your project.
- Government authorities and utilities, as required to permit and interconnect your system (city and county building departments, your electric utility).
- Professional advisors and authorities where required by law.
We do not sell your personal information for money. Our use of analytics cookies may constitute “sharing” for cross-context behavioral advertising under the CCPA/CPRA; you can opt out at any time using the Opt-out preferences link in the footer of this website or the cookie banner.
10. COOKIES, ANALYTICS AND YOUR CHOICES
When you visit our website, a consent banner lets you accept or decline statistics and marketing cookies (such as Google Analytics). You can change your choice at any time on the Opt-out preferences page linked in the footer, which also lists the cookies we use.
Global Privacy Control (GPC): We honor the Global Privacy Control browser signal. If your browser sends a GPC signal, we treat it as a valid request to opt out of the sale or sharing of your personal information for that browser.
Do Not Track: Because there is no common industry standard for Do Not Track, the website does not respond to DNT signals; please use GPC or our opt-out preferences instead.
You may also install Google’s opt-out browser add-on (tools.google.com/dlpage/gaoptout) or disable cookies in your browser settings.
11. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
- Right to Know – request the categories and specific pieces of personal information we have collected about you, the sources, purposes, and the third parties to whom it was disclosed.
- Right to Delete – request that we delete personal information we collected from you, subject to legal exceptions (for example, records we must keep for warranty, licensing, or tax purposes).
- Right to Correct – request that we correct inaccurate personal information.
- Right to Opt Out of Sale or Sharing – use the Opt-out preferences link in the website footer, or contact us using the details in Section 8.
- Right to Limit Use of Sensitive Personal Information – we do not use sensitive personal information for purposes other than providing our services.
- Right to Non-Discrimination – we will never deny services, charge different prices, or provide a different level of service because you exercised any of these rights.
How to exercise these rights: email customerservice@takebackyourpower.com, call +1 916-550-0358, or use the request form on the Opt-out preferences page. We verify requests by matching the information you provide against information we hold (typically name, email, phone, and service address). You may designate an authorized agent to submit a request on your behalf; we will require proof of authorization. We respond to verifiable requests within 45 days, extendable once by a further 45 days with notice.
12. DATA RETENTION
We keep personal information only as long as needed for the purposes described in this policy: lead and inquiry records for 24 months after our last contact with you; customer project records for the duration of the warranty and as required by California contractor licensing and tax law; SMS opt-in and consent records for as long as required by carrier and TCPA rules; and website analytics data per our analytics settings.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date at the top. Material changes will be highlighted on this page for 30 days.